Networking and Management

In today's world, keeping servers and workstations patched up and having working backups are critical to the security of your business and data. Ideally, workstations and servers should be patched as soon as possible, We realize that is not always possible because of budgetary or operational reasons so we offer multiple plans.

The following plans are available.

Unlimited Remote Support Plan.

This plan offers unlimited remote support, managed antivirus, monitoring and patch management for workstations and servers. The remotefixonline.com agent must be installed on every machine and server, The cost is $20.00 per workstation and $300.00 per server per month. Phones and tablets are billed at $2.00 per month, and must have the remotefixonline.com agent installed. Onsite support is billed at $100/hr, including travel time.

Weekly Server Maintenance Plan.

Server Backups are checked once per week to verify they are running and completed to your selected backup medium.  Server updates are installed and checks are done for Raid health and event logs are examined for any errors or indication of issues.  These checks are completed manually, anything found is fixed before it becomes a problem.  Rates are $85.00/hr and it normally takes 1 hour per server to complete. Onsite support is billed at $100/hr including travel time. The remotefixonline.com agent is not required but highly recommended, the cost is $5.00 per workstation and $30.00 per server per month.

Bi-monthly Server Maintenance Plan

Server Backups are checked twice per month to verify they are running and completed to your selected backup medium.  Server updates are installed and checks are done for Raid health and event logs are examined for any errors or indication of issues.  The remotefixonline.com Agent must be installed on all servers to provide Antivirus, automated Logging and patch management reporting. Rates are $85.00 per hour and it normally takes 1 hour per server to complete.  The bi-weekly plan does not include pre-testing patches for your environment, any failed windows updates or patches will be addressed as soon as possible at the normal troubleshooting rate of $100.00/hr.  Any software (antivirus, etc) found that is using the free or home user version will be replaced with a version that is licensed for business use. The price for workstation antivirus agent is $5.00 per machine per month. Servers are $100.00 per server per month for managed AV, patching and Backup checks. All calls, text messages, and emails requesting support will have to be submitted via https://tickets.remotefixonline.com.  Each Ticket will have a minimum charge of 1/2 hour. Onsite support is billed at $100/hr, including travel time.

Monthly Server Maintenance Plan.

Server Backups are checked once per month to verify they are running and completed to your selected backup medium.  Server updates are installed and checks are done for Raid health and event logs are examined for any errors or indication of issues.  The remotefixonline.com Agent must be installed on all servers to provide Antivirus, automated Logging and patch management reporting. Rates are $85.00 per hour and it normally takes 1 hour per server to complete.  The monthly plan does not include pre-testing patches for your environment, any failed windows updates or patches will be addressed as soon as possible at the normal troubleshooting rate of $100.00/hr.  Any software (antivirus, etc) found that is using the free or home user version will be replaced with a version that is licensed for business use. The price for workstation antivirus agent is $5.00 per machine per month. Servers are $100.00 per server per month for managed AV, patching and Backup checks. All calls, text messages, and emails requesting support will have to be submitted via https://tickets.remotefixonline.com.  Each Ticket will have a minimum charge of 1/2 hour. Onsite support is billed at $100/hr including travel time.

Break-fix Plan

No proactive maintenance is done, Backups are not checked. Remotefixonline.com Agent is installed on every workstation and server. The cost is $5.00 per workstation and $100.00 per server per month. Hourly rates for remote support are $150.0/hr, and $300.00/hr onsite. All calls, text messages, and emails requesting support will have to be submitted via https://tickets.remotefixonline.com.  Each Ticket will have a minimum charge of 1/2 hour.

 

Offsite Backups

If you do not have an offsite backup, Remotefixonline.com can provide a safe place to backup your data. Prices vary based on the amount of data to backup.  Prices start at $20.00 per workstation per month or $100.00 per server per month for the base plan of 100GB for workstations and 250GB for servers.

 

Agent Information

The remotefixonline.com agent is a combination of technologies that can include antivirus, antispyware, website filtering, hardware monitoring, patch management, offsite backup and vulnerability scanning. It can be deployed manually or via group policy. If you would like access to your companies dashboard, There is a 40$ per month fee to allow one person at your company to access your management portal for reporting and viewing machine inventories etc.

Standard hourly rates are from 8:00am thru 5:00pm Monday thru Friday.  Any work done outside of standard business hours will be billed at 1.5x the plan rate.

 

 

 

 

 

 

 

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